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Clinic Admissions Clerk
Effective Date: 01/28/2025
Reports To: Clinic Director
Position type: Full Time
Hours: Monday - Friday, 8:00 am -5:00 pm
POSITION SUMMARY:
Working under the supervision of the Clinic Business Office Manager, the Admission Clerk’s primary responsibility is to answer and direct telephone calls, make appointments, answer inquiries for general public, visitors and other interested parties. The admission clerk ensures that the patient information collected is entered into the computer database that appropriate information to other clinic staff is distributed. The admission clerk will also perform general clerical duties and other related duties as directed. Bilingual preferred, insurance verification knowledge a plus.
GENERAL RESPONSIBILITIES:
1. Reflects the hospital’s philosophy of excellence and professionalism while directly performing the job and at all times when representing the department or hospital.
2. Adheres to all applicable aspects of the hospital’s various policy and procedure manuals.
3. Accepts responsibility for his/her actions.
4. Is internally inspired to perform to the best of one’s ability using his/her own drive or initiative.
5. Develops and maintains communication and social skills. Observes courtesy standards through use of verbal amenities, pleasant facial and body expressions and pleasant voice tone when in contact with co-workers, physicians, patients and visitors.
6. Communicates appropriately and clearly to physicians, staff and administrative team.
7. Promotes a positive attitude for good interpersonal and interdepartmental relationships. Shows consideration for and maintains good relations with others and is sensitive to the feelings of others.
8. Works effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
9. Interacts effectively with supervisors and peers in building a cohesive work group. Develops and maintains sound working relationships with others at various levels of the organization.
10. Maintains composure when confronted with job stress or emergency situations.
11. Adapts well to change in the work place.
12. Selects and prioritizes suitable alternative courses of action when confronted by an obstacle.
13. Consistent and concise lines of authority and responsibility are maintained.
14. Maintains confidentiality of patients, staff and department information at all times.
15. Takes care of the patient’s and family’s needs while following hospital procedures. Interacts professionally and empathetically with them.
16. Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health errors.
17. Ensures that patient’s rights to fair and equitable treatment, self determination, individuality, privacy, property and civil rights, including the right to wage a complaint are well established and maintained at all times.
18. Keeps abreast of the economic condition/situation and makes adjustments as directed/necessary to assure the continued ability to provide quality patient care.
19. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic and religious/spiritual need of patients and their families.
20. Adheres to safety guidelines and reports hazards or accidents/illnesses immediately to supervisor.
21. Minimizes waste of supplies, misuse of equipment and reports any knowledge thereof to supervisor.
22. Participates effectively in the orientation of new staff.
23. Cross trains for other positions as directed by supervisor or administrator.
24. Functions in an organized manner and plans work assignments to effectively use time.
25. Attends all mandatory training and educational programs to maintain necessary competency including but not limited to licensure and/or certification.
26. Keeps unscheduled absences (sick leave and emergencies) to a minimum and always verifies need.
27. Is willing to work beyond normal schedule when necessary.
28. Maintains an overall neat and clean appearance. Selects conservative dress styles reflective of the job while adhering to the dress guidelines established by the department.
29. Responds objectively and positively to changes occurring in the hospital and health care.
30. Performs other related duties and responsibilities as necessary or as directed by the supervisor or Hospital Administrator.
POSITION SPECIFIC RESPONSIBILITIES:
1. Greets visitors, answers phones, and routes calls, information and people to the appropriate staff person or department.
2. Understands the telephone system as evidenced by the ability to transfer calls to appropriate individuals.
3. Schedules patients according to guidelines.
4. Accurately completes patient admission information.
5. Updates patent profile with each patient encounter.
6. Receives patient payments, maintains daily total received..
7. Distributes copies of patient insurance information as needed by other departments.
8. Ensures original documents are sent to the proper user/department
9. Performs secretarial duties as needed for business office and other departments as directed.
POSITION QUALIFICATIONS:
1. High school or GED preferred.
2. One or more years experience in related field preferred.
3. Must possess typing skills and general computer experience.
4. Must have mathematical ability and be able to think and reason logically.
5. Must be able to read, write and speak the English language in an understandable manner.
PHYSICAL REQUIREMENTS:
1. Must be in good general health and demonstrate emotional stability.
2. Must possess sight/hearing/touch senses or the use of prosthetics that will enable these senses to function adequately so that the requirements of the position can be met.
3. Must be able to move intermittently throughout the work day.
4. Must be able to cope with the mental and emotional stress of the position.
5. May be occasionally required to push/pull, lift light objects less than 50 pounds.
WORKING CONDITIONS:
1. Works in well lighted/ventilated areas.
2. May sit or stand for long periods.
3. Must be able to stoop, bend, lift and move intermittently during work hours.
4. Subject to frequent interruptions.
5. May be subjected to infectious diseases, substances, contaminated articles, etc.
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